UK Delivery included on all orders

How can we help?

All questions
Placing an order
Processing Order
Delivered order
Our Bakery
Our Cookies

Ordering Online?

How much is delivery?

We don't add any delivery charges at the end - sometimes referred to as free delivery - so the price you see is the price delivered within the UK. Technically it is free delivery, although the postage & packing charges are already included in the product prices.

Everything says 'Sold Out' - When can I order?

We open our pre-orders (usually) at 7:30am on a Wednesday - anything ordered on this day is scheduled for delivery the following Tuesday - Saturday.

If we're not taking orders right now, we display the product as 'sold out' so you can browse the bakery products.

I was about to check out and the product sold out?

We're really sorry about this, sometimes we have to close the order books as we've hit the maximum capacity for this week. We're always working on new ways to provide enough cookies for everyone - and we welcome any feedback you have.

How long does delivery take?

Delivery takes between 7 and 10 working days. As a guide, think of it this way - if you order on a Wednesday, you'll receive your cookies between the next Tuesday and Saturday.

This is because we like to send your order on the day we bake it - so if we make it on a Monday, you'll receive it on the Tuesday. It's the freshest, easiest (and tastiest!) way to send our cookies all over the UK.

Why can't I get my cookies tomorrow?

We would love to be able to make your order today and send it for tomorrow - however it's just not possible. Because all baked goods are lovingly made to order it can take between 7 and 10 working days to get them to you.

Can I order online & collect in store?

Not yet sorry, because our bakery is only open 1 day a week (and the queues are usually out of the door all day), and because we need to make sure your order is still fresh when you collect it (plus a number of other logistical problems) - we don't offer collect in store.

We're really sorry, it's something we may look into in the future however.

Already ordered?

I'm still waiting for my order to be despatched?

Don't panic - every box full of baked goods is made to order. If you placed your order on the Wednesday - as a rule it will be despatched on the following Monday, Tuesday, Wednesday or Thursday.

Sometimes we get really busy though and it can take a little longer. If you feel like we've missed your order or somethings gone wrong just fill in the form here and we'll get right onto it.

I didn't receive an order confirmation?

That's a strange one - you should either receive an SMS or an email order confirmation, if you've made a typo though it may have bounced back to us. Sometimes you may miss the email if it's gone into your Junk Mail folder - so be sure to check there too.

If you've definitely not received it - just fill in the form here and we'll get right onto it.

Can I change the delievery address after I've already ordered?

We get it, it happens - but we need to move fast. If you've put the wrong delivery address or you need to change delivery address - we can only do so before we despatch your order. So if your order is still processing, we're more than happy to help.

Please fill in the form here providing your order number and email or contact phone number and we'll hop to it.

Can I change my order after I've already ordered?

We're often asked 'can I amend my order?' or 'can I change something I've ordered' - if your order is yet to be despatched, it's something we may be able to do.

Please fill in the form here providing your order number and email or contact phone number and we'll try to help.

There's an error on my order confirmation?

We get it, it happens - but we need to move fast. If you've spotted a mistake we need to sort this immediately as once we've despatched the order, it's too late to make any changes.

Please fill in the form here providing your order number and email or contact phone number and we'll hop to it.

I haven't received my order?

Delivery takes between 7 and 10 working days. As a guide, think of it this way - if you order on a Wednesday, you'll receive your cookies between the next Tuesday and Saturday.

This is because we like to send your order on the day we bake it - so if we make it on a Monday, you'll receive it on the Tuesday. It's the freshest, easiest (and tastiest!) way to send our cookies all over the UK.

If you've received a despatch email, and it's been a couple of days or more - it could be classed as a missing order - please fill in the form here providing your order number and email or contact phone number and we'll hop to it.

I want to cancel my order?

We're sorry you'd like to cancel - we'd hate to break up like this. But we understand sometimes it needs to happen for one reason or another.

If your order is still waiting to be despatched please fill in the form here providing your order number and email or contact phone number and we'll get right on to it.

Unfortunately if your order has been despatched we're unable to cancel at this stage.

Received your order already?

There's a problem with the order I've recieved?

First of all, let us say how sorry we are. We hate to disappoint even a single customer.

Please let us try to help by filling in the form here providing your order number and email or contact phone number and we'll get right on to it.

How long do my cookies keep for?

Cookie Life X-X days (refrigerate?)

Brownie Life X-X days (refrigerate?)

Can I warm my cookies or brownies?

We're updating this question soon

Bakery Questions

What are your opening hours?

Our bakery is open on Saturdays, 11am until 3pm (or until we've sold out). We usually announce this week's flavours on Friday on our Instagram or Facebook.

Where are you based?

We're in the lovely town of Scunthorpe, on Ashby High Street.

Google Maps directions.

The Cookie People
296 Ashby High Street
Scunthorpe
DN16 2RX

Will you have my favourite flavour on Saturday?

It's impossible for us to say as they're made the day before. Sometimes we carry on flavours, sometimes we make new.

We usually announce this week's flavours on Friday on our Instagram or Facebook.

Cookie Questions

Do you sell Gluten Free Cookies?

We don't sell Gluten Free cookies yet, it is something we're working on - but the answer is no at the moment.

It's something we may come back to in the future.

Do you sell Dairy Free Cookies?

We don't sell Dairy Free cookies yet, it is something we're working on - but the answer is no at the moment.

It's something we may come back to in the future.

Are any of your cookies vegetarian or vegan?

We don't sell Vegan cookies yet, it is something we're working on - but the answer is no at the moment.

It's something we may come back to in the future.

Can I order a cookie cake?

Our amazing Cookie Cake is available to order, please fill in the form here and we'll be in touch soon!

I need help with something else...

Okie dokie - we're sorry we couldn't help you right away, please fill in the form here and we'll try our best to help.

We're going to need some more information