FAQs

Got a question or not sure how it works? Have a look at our most frequently asked questions below to see if we can help right away. If not - get in touch.

 

 

We have 2 open locations, 1 location opening soon and an online business for nationwide cookie delivery.

You can order for delivery anywhere in the UK or come see us in person.

Visit our Ashby Store or ‘The Hatch' in Central Park in Scunthorpe.

Ashby Store Info

The Hatch Info

Once you’ve placed an order, we aim to deliver the following Friday.

This is a guide, its usually less than this but sometimes I could take a little longer (but not very often- Royal Mail are really good)

We offer a single delivery rate of £3.95 for Tracked 24 through Royal Mail.

If you spend £35 or more in a single order, your delivery charge is free.

Unfortunately once you’ve checked out, we cannot add to that order. 

Please contact us and we can sort it directly.

Yes, all orders will receive a confirmation email/text and notifications once dispatched with tracking information.

(Please double check emails/mobile numbers are typed correctly- and also check Spam/Junk folders) 

Yes - You will receive full tracking information when we despatch the order, with an estimated time of delivery on the day via Royal Mail.

You can choose to receive SMS or EMAIL notifications when you're checking out.

Unfortunately we don’t offer specific delivery days. If you order today, you'll receive your order next Friday.

Please message us directly if you want a certain delivery date and we can try to get it to you as close to the required date as possible 😊

We're working on more delivery days soon!

Our Cookies & Slabs have a 4-5 day best before date.

Bars have a 6-7 days best before date.

Dough lasts up to 3 weeks in the fridge.

All items will come with an individual allergy label which also included storage information and a best before date.

Yes all our products freeze really well for up to 1 month.

Just take the out the freezer around 1 hour before scoffing them (or pop them in the microwave for a few seconds 😁)

No, we only offer UK Mainland postage at the moment.

Yes, absolutely!

Select ‘Click and Collect’ on checkout and you’ll not be charged any delivery charges.

Please then message us directly to arrange a collection day/time.

For anything else, please get in touch. We're a friendly bunch!