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Until we open our pre-orders

FAQs

Got a question or not sure how it works? Have a look at our most frequently asked questions below to see if we can help right away. If not - get in touch.

How much is delivery and how do you send them?

When will I get my cookies and when do you send them?

Can I choose a delivery date?

I haven't received my cookies!

How much is delivery and how do you send them?

We offer free delivery on all orders. We send via Royal Mail 1st Class. Please allow up to 7 working days from ordering to delivery. *we try to get them to you sooner, when possible. 

When will I get my cookies and when do you send them?

You should receive them within 7 working days from ordering. We release our stock every Wednesday at 7.30am, and once were out of stock, no items will be available again until the following Wednesday.

*Please bear in mind, multiple item orders can arrive at different times, which is down to Royal Mail, not us. 

Can I choose a delivery date?

We can't normally offer this service unless you're willing to pay extra for a guaranteed day of delivery. If you'd like to discuss this please get in touch.

I haven't received my cookies!

We're really sorry you've missed out on our delicious cookies! There is a tracking number assigned to your order so if it's been over 7 working days since you ordered them, it's likely a delivery delay with Royal Mail. Please get in touch and we'll be happy to help.